All sales on Oceanside Glass & Tile products are final.
The buyer or buyer’s representative is responsible for determining the acceptability of the product prior to use. Oceanside Glasstile is a hand-made, artistic product; variation in color, shade, tone and size is normal. In many cases, there will be folds, wrinkles and bubbles in the glass. These characteristics are inherent to the manufacturing process and should be expected. Upon delivery, open and inspect each piece.
Please be aware – due to the handmade nature of Oceanside Glass & Tile products, add on orders may not match previously placed orders. Shade/color variation is a possibility with all Oceanside Glass & Tile colors.
It is the client's responsibility to accept delivery and verify accuracy of the shipment. The client is responsible for inspecting deliveries within 5 business days of delivery for damages, shortages, finish and color. All claims for damage and/or shortage must be reported within 5 business days of the delivery.
Exchanges (if applicable)
If any glass is damaged and needs to be replaced, Oceanside Glass & Tile will replace the exact glass that was ordered once it is inspected within 5 days of arrival, or issue the appropriate credit equal to the value of the purchase. We only replace items if they are defective or damaged. If you need to make a claim, please email us at artglass@glasstile.com.
