All sales on Oceanside Glass & Tile products are final as this product is made to order.
The buyer or buyer’s representative is responsible for determining the acceptability of the product prior to use. Oceanside Glasstile is a hand-made, artistic product; variation in color, shade, tone, and size is normal. In many cases, there will be folds, wrinkles, and bubbles in the glass. These characteristics are inherent to the manufacturing process and should be expected. Upon delivery open and inspect each piece.
Please be aware – due to the handmade nature of Oceanside Glass & Tile products, add on orders may not match previously placed orders. Shade/color variation is a possibility with all Oceanside Glass & Tile colors.
It is the client’s responsibility to accept delivery and verify the accuracy of the shipment. The client is responsible for inspecting deliveries within 5 business days of delivery for damages, shortages, finish, and color. All claims for damage and/or shortage must be reported within 5 business days of the delivery.
Exchanges (if applicable)
If any glass is damaged and needs to be replaced, Oceanside Glass & Tile will replace the exact glass that was ordered once it is inspected within 5 days of arrival, or issue the appropriate credit equal to the value of the purchase. We only replace items if they are defective or damaged. If you need to make a claim, send us an email to v
To make an exchange, you should send your product to: Oceanside Glasstile, LLC, 5858 Edison Place, Carlsbad, CA 92008.