Frequently Asked Questions


With our continuous ribbon process, we make a large volume of glass, and have to depend on a distribution system to buy in bulk, break down that bulk, and move it to retailers who take the same job a step further. Every step in the chain serves a critical purpose and meets a critical need. We protect those companies (distributors and retailers) by not selling directly to their customers, because we need them—to accomplish effective, wide-scale distribution of our products.

Click here for our supplier locator to find where you can purchase our products.

We are proud to be rolling out our first Master Sample Set in late Spring 2020. Click here for details.

Individual sample pieces are generally available through your supplier. For requests from interior design or architectural firms, please send us an email and we will assist you in locating samples of the products you are looking to view in person, or source.


First please revise text to read: We would like to suggest that you start by visiting our “Getting Off to a Great Start in Glass Fusing” section of our Fusing Tips and Tutorials page as we have posted several documents, links to firing schedules and more that have all been designed to address the most common tech support questions received. Read through these first as you might find your answer is addressed in one of these documents.”

Yes, we encourage our customers to review the tech support documents in the Tips and Tricks found under Resources, but If you still have a technical product, or fusing question beyond that, please send an email to Please remember to include as many details, photographs, production dates found on the sheet glass stickers, firing schedules, etc., as you can to help us understand the nature of your question and help us to more expediently assist you in finding answers to your issues.

Ah…trapped air bubbles. A common pet peeve and one that can fairly easily be avoided. Using a firing schedule with a “bubble squeeze” is often a great start toward trapping fewer bubbles. (See the Advanced 8-Segment Full Fuse Profile in our Firing Schedules.) Please also view our Resources page for assistance with Firing Schedules and also our Resources page for troubleshooting and other useful documents that can likely make things much easier for you, moving forward.

Small amounts of moisture in the kiln shelf or shelf primer may be turning to steam at high temperatures. Or, some organic material (dirt, metal filings or other debris) are burning and gassing off at fusing temperatures. The best way to prevent these types of gaseous bubbles is to use PAPYROS® Kiln Shelf Paper between the shelf and the glass. The paper is air-permeable and will allow more air to escape than a direct-shelf contact scenario.

For fusers who are certain they are using tested Oceanside Compatible™ (or branded System 96® products), this is most often traced back to a thermal shock issue related to using too aggressive of a firing schedule. We encourage everyone to review our suggested Firing Schedules. They are conservative (by design) and provide a safe jumping off point for most kinds of projects.

There is no one firing schedule that will accommodate all items fusers may make. Schedules should be adjusted to best suit a projects thickness, size and ultimate finished shape. We have a helpful document for those new to kiln forming that wish to better understand what’s going on during the various segments of a firing schedule. Firing Schedule Dissected (PDF).

For kiln related questions – It is important to remember that all kilns fire slightly differently, and as kilns undergo repeated use, they can usually benefit from some TLC in the way of standard maintenance. The kiln manufacturers generally offer great resources to assist their customers with maintenance and repair issues.

More than likely, your firing temperature is too hot. Try experimenting with your fuse cycle. Either go to a higher temperature for a shorter amount of time or try a lower temperature for a longer period of time. PAPYROS® Kiln Shelf Paper is a great alternative to primer and you won’t have to worry about it sticking to your piece.


Let the Oceanside Compatible (or System 96®) logo be your guide to products that have been “Tested Compatible” within the Oceanside Compatible program. Please note that that products labeled as simply “COE 96” may not actually be compatible with true Oceanside Compatible products.

All of our Oceanside Compatible products are tested to ensure that they “compatibly fit” to work with each other during the kiln forming process. All accessories are also tested Oceanside Compatible. Oceanside Compatible products are additionally compatible with the original authentically branded “System96®” glass products.

For a detailed understanding of compatibility, please read this document.

All of our Oceanside Compatible products are tested to ensure that they “compatibly fit” to work with each other during the kiln forming process. All accessories are also tested Oceanside Compatible. Oceanside Compatible products are additionally compatible with the original authentically branded “System96®” glass products.

We do not test our product lines for compatibility against any other manufacturers’ “COE 96” labeled products, and therefore cannot speak to their compatibility claims. If you choose to mix manufacturers COE 96 products in your artwork, the onus is on you to test each project you make for incompatibility stress.

Really very little. What you learn with one glass will largely apply to the other. Oceanside Compatible is a lower temperature glass — that is, it takes less time / heat for Oceanside Compatible products to reach a given viscosity than it does common COE 90 products. Understanding this, and looking over the Oceanside Compatible Firing Guidelines, a kiln crafter will quickly adapt to the differences.


We hope to offer guided tours in the future, but unfortunately, at this time we aren’t set up for it. Be sure to sign-up for our emails to receive any notifications on this topic. We hope to be able to provide a virtual online tour in the near future.

We have obtained permission from the artists whose work appears on our website to use the images. as we have. You need to do so also. Please contact the artist/studio that produced the work.

There are a number of terms you may bump into from time to time that leave you scratching your head. We have a glossary of glass terms that just might answer some of your questions. Still stumped? Contact us and we will do our best to help.